Not all small business owners are natural sales people, so when it comes to cold calling it can be a bit daunting to some. In this article, Andy Preston gives some top tips on how call centre agents can increase their effectiveness in selling over the phone.
2013 was an interesting year for many salespeople and business owners I’ve been speaking with. Whilst some had a successful year, many others were grateful for making the sales they did, and some were grateful to make it through the year. There are some interesting lessons in terms of sales and sales tactics, things we should all learn from whether we’re a salesperson, sales manager, director or business owner, so follow the tips below and watch your sales soar in 2014!