Do Customer’s Respond the way you would Like?

What happens when you ask for directions? You interrupt someone, stopping them from going about their business, yet people are rarely rude. This is because of the way we ask. We will normally say, ‘Excuse Me’ in a slightly deferential way. We continue, ‘I wonder if you can help me? Could you tell me where Bromley Place is?’

25 common characteristics of successful home working entrepreneurs

Regardless of your definition of success, there are, oddly enough, a great number of common characteristics that are shared by successful businesspeople. You can place a tick beside each characteristic that you feel that you possess. This way, you can see how you stack up. Even if you don’t have all of these characteristics, don’t fret. Most can be learned with practice and by developing a winning attitude, especially if you set goals and apply yourself, through strategic planning, to reach those goals in incremental and measurable stages.

The Apprentices 2009 unveiled

The identities of the fifteen contestants taking part in this year’s Apprentice have been revealed.

Eight females and seven males will compete for a job working with multi-millionaire Sir Alan Sugar in the business-based reality show. The series kicks off on March 25 on BBC One.

This year’s hopefuls include a city stockbroker, a teacher, an award-winning restaurant owner and an ex-professional footballer.

working from home

Make working from home…work

Working from home has been a growing trend over the past five years. Now, with people taking redundancy payments and turning their backs on corporate life, it’s set to become even bigger. But before you take the plunge, consider the pros and cons in order to avoid the pitfalls.

“Don’t you watch TV all the time? Or sleep in?” are the two most frequent questions IT entrepreneur Katherine Mellon* gets asked when she reveals she works from home. They’re also the most common misconceptions about this increasingly popular way of working.

Family businesses in strong position to survive downturn

Low-risk approach, long-term view and lower borrowing advantageous in today’s business environment –
UK businesses can learn from adopting elements of the family business model

A new report entitled ‘Family Business: In Safe Hands?’ published today (2nd March) by Barclays Wealth and the Economist Intelligence Unit (EIU), suggests that family businesses have leadership values and particular characteristics which may position them well to ride out the economic downturn.

Small business aims to beat recession with smarter communications

Over 80 per cent of UK small businesses see smarter use of communications technology as the lifeline to help beat the recession, according to a study of small and medium-sized business (SMB) owners participating in the Business Growth and Development Programme (BGP) at Cranfield School of Management. The study of the 31 small businesses between £500,000 to £20 million turnover, which was commissioned by Siemens Enterprise Communications, found that 84 per cent of those interviewed think that enhanced communications will deliver competitive advantage in the current recession. A further three quarters want improved productivity when they are investing in IT and communications.

Workplace bullying is a problem for most brits

More than 70% of British adults feel as though they have been bullied or witnessed bullying of some sort in the workplace and over 30% were too worried about the repercussions to report the problem.

A study of 934 Brits commissioned by the UK’s leading recruitment scoring website has found that 73% of Brits have, at some stage in their career, witnessed workplace bullying or inappropriate behaviour and almost 1 in 3 admitted they were too worried about their job security to report the incident.