Three quarters of SMEs struggle to innovate due to outdated technology


More than three quarters of SMEs with restrictive budgets are struggling to compete with bigger organisations due to the lack of access to innovative technology, impacting their ability to grow and enlist talent, according to new research.

The survey found some 84 per cent of small businesses say they are unable to keep up with the bigger budgets of larger organisations for technology innovation and digital transformation, with nearly half saying it is restricting growth and nearly the same number saying it has impacted their ability to recruit.

Combined with the impact of COVID-19, a lack of fit-for-purpose technology options and prohibitive costs could lead to many SMEs losing out long-term if they do not take advantage of more flexible and cost-effective solutions.

The research found Technology concerns moved way beyond operational efficiencies, however. A third of businesses surveyed said they felt they were exposed to cyber security risks by storing critical information on spreadsheets and a further fifth are worried about how information is stored on existing software.

The survey was carried out by Gridfox, a newly-launched flexible digital workspace that enables SMEs to build bespoke applications that match their exact needs in minutes, to understand where businesses could make efficiency savings.

The platform supports core business functions such as finance, marketing, sales, HR and recruitment and is designed to fill the gap between risk-laden spreadsheets and complex off-the-shelf software packages. Gridfox removes the barriers of existing ways of working, enabling users to create, adapt and scale digital workspaces, empowering them to innovate by developing the software that they need. It

Jaron Ghani, technical director at Numiko, implemented Gridfox to . He said: “We were previously using a number of different programmes, including spreadsheets for invoice tracking and finance management (one sheet nearly 18 years old), Trello for new business tracking and Team Gantt for project planning. With information all over the place, we were struggling to manage multiple users across the system.

“Gridfox is right up our street as it does exactly what we need within one centralised project space. It has helped us move beyond an old and creaky Excel sheet and has boosted sharing access and collaboration across the team. It’s also given a much more structured way to deal with customer and project information, which in less than a month cut in half the amount of time we spend on managing our day-to-day finance and strategic reporting.”

Philip White, founder at Gridfox said: “Our research shows that SMEs, many of whom have already had to rapidly adapt to change due to the recent impact of COVID-19 and Brexit, are feeling trapped between managing data in programmes like spreadsheets or moving to products that aren’t fit for purpose. Historically, they just couldn’t compete with the big digital transformation budgets larger organisations have to tailor and adapt systems.

Gridfox offers that adaptability, hosted in a secure cloud environment, without the significant costs usually attached.”