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How heart surgery made me appreciate the value of a strong team

Towards the end of 2012, l was admitted to Papworth Hospital in Cambridgeshire for heart surgery. I was born with a heart murmur and always knew l might need surgery in later life but never imagined it would happen so soon and so dramatically.

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I began feeling more tired than usual and short of breath last summer and dismissed the symptoms as part and parcel of running a business and juggling family life. However, l suddenly experienced a very frightening episode, which resulted in me being rushed to Addenbrooke’s hospital. After a couple more episodes like this, in October l was put on the waiting list for surgery and told it could be up to eight months but the next morning l received a call asking me to go in for the procedure that day.

Initially l recovered well, however l did suffer a blip and scarily for a time afterwards l didn’t know who l was or where l was – l wasn’t even sure what gender l was – it was very frightening.

I was lying there and could hear the team at Papworth chatting to each other, talking about patients, what needed to be done, just getting on with their daily routines. I felt strangely comforted by this and the team spirit that the staff obviously had.

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It was hearing this team spirit and the happy friendly staff helping each other outside in the ward that made me think ‘I know I have been in a team before like this where everybody gets on really well and is busy but happy – maybe I can be like that again’.

It sounds dramatic but l honestly believe it was the team atmosphere that l recognised from my own business that began to bring me back to life.

I’ve always believed we have a really strong team, we are all incredibly supportive of each other, friendly towards one another and we respect our different skills and abilities.

I feel strongly that a solid, trusting and dependable team is the backbone to a good business and that a strong leader and business owner should always strive to build a rounded, effective and reliable team.

I depended heavily on my fantastic team when l had to take time away from the business recovering from heart surgery who were brilliant in carrying on and keeping the business moving forwards in my absence.

I knew we were a strong team before my surgery but it has made me appreciate more the value a good team adds to a business.

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