Vodafone fined £4.6m by Ofcom for ‘serious and sustained’ customer failings


Vodafone has been hit with a £4.6 million fine for failing to adequately handle customer complaints and providing poor service to pay-as-you-go customers, reports The Independent.

Telecoms regulator, Ofcom, found that 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to ‘top-up’ their mobile phone credit. The affected customers collectively lost £150,000 over a 17-month period.

The company also breached billing rules because top-ups that consumers had bought did not show up in their pay-as-you-go credit balances.