Employees in Newcastle & Cardiff are UKs most unhappiest


The study found that while employee satisfaction is on the rise, there are key regional differences as to where Britain’s most satisfied employees reside.

UK’s most cheerful workers can be found in Norwich, Liverpool and Birmingham. However, fulfilment among employees is at its lowest in Newcastle and Cardiff, where 64 per cent of employees feel contented at work, followed by Glasgow.

Despite these differences, employee happiness across the UK is on the rise, with 36 per cent of all surveyed employees saying that they feel more satisfied at work than they did last year.

The top three factors influencing job satisfaction were: workload, salary increases and changes in management.

Workplace dissatisfaction peaks among employees working in the finance sector and 18 per cent describe themselves as very or quite dissatisfied.

This is closely followed by retail, catering & leisure and manufacturing & utilities industries, where 16 per cent of staff in both sectors feel discontented at work. Those industries that are often perceived as highly demanding produced the most satisfied workers. A staggering 79 per cent of workers in architecture, engineering and building feel satisfied in their roles, as do those working in sales, media and marketing.

Turning job satisfaction into success

However, despite improving satisfaction levels, nearly a third of UK workers say they do not feel successful at work, while 35 per cent also say that they don’t receive the support they need from their employer to be successful.

36 per cent of employees feel that receiving more clear communication would enable them to be more successful in their role, while 30 per cent call for more clarity about decision making.

John Hackston, Head of Research at OPP, says: “Although it is great to see employee happiness on the rise, our research shows that job satisfaction doesn’t fully translate into feeling successful at work. Employees highlight that improving communication within organisations is particularly important. Effective communication will not only improve performance and decision-making but also enables employees to better understand the organisation’s strategy. By addressing the factors that affect workplace satisfaction, businesses can help their employees achieve their full potential.”