What is RPA and Why Does Your Business Need It?

Robotic process automation (RPA) is becoming more popular as a way for businesses to streamline operations. Part of a bigger system known as intelligent automation, RPA can help businesses to automate some of the processes that may be viewed as time-consuming and low-value.

Robotic process automation can be an effective way to ensure staff are working more efficiently. Companies like Robiquity are here to make sure RPA is delivered and implemented in the best way that benefits your business.

Understanding RPA

RPA is an application of technology, aimed at automating business processes. RPA tools can help to configure software to carry out a huge range of actions, such as auto responses on emails or retrieving information from documents.

RPA tools are usually best suited to processes that consist of repeatable or predictable actions; usually mundane tasks that take up staff’s time. The bots used in RPA software can perform routine processes by following rules to make decisions, mirroring the way a person would interact with various applications.

During the last 12 months, the COVID-19 pandemic has forced many businesses into reorganising how they work, with work now being less focused around time and place to be more flexible and digital-based. RPA could accelerate the digital transformation you need to fit the needs of the business.

What can RPA do for your business?

RPA can provide businesses with the opportunity to free staff from tedious and mundane tasks, which leaves employees with the breathing room to serve the business better. This can include spending more time helping customers or completing generally higher value work.

In turn, this can help to reduce costs in regards to staff, with many processes moving to an automated function. RPA can also help with processes that may be prone to human error, reducing the amount of mistakes or time spent correcting errors. In some cases, RPA can be used for any processes that are time-sensitive too, as they may be carried out much quicker by software than by staff.

It’s important to have the right resources to implement RPA and scale it up to what you need. RPA delivery can help with first automations, acquiring new RPA skills or scaling up your RPA software as needed.

Gartner predicts that RPA software revenue around the world will reach $2 billion in 2021, continuing to grow at double-digital rates through to 2024. Is it time you looked at your business processes and made a change?