In-House to Outsourced Fulfillment: Why Make a Switch?

Nearly half of households receiving Christmas deliveries from online retailers have seen them go wrong, a survey suggests, as customers revealed that parcels were being thrown over fences, left in the rain or taken by binmen.

Are you a business looking to cut costs while still providing quality service? When it comes to managing the fulfillment of online orders, business owners must consider the pros and cons of both in-house and outsourced solutions.

While running an in-house fulfillment system may seem like a more cost-effective option initially, several advantages come with switching to outsourced fulfillment services. This article will discuss the benefits of switching from in-house to outsourced fulfillment, including increased efficiency and cost savings. Let’s get started.

Increase Shipping Speeds

One of the main reasons businesses switch from in-house fulfillment to outsourced services is the increase in shipping speeds. With an outsourced service provider, you have access to their large network of warehouses and distribution centers. For instance, most ecommerce fulfillment providers have multiple fulfillment centers across the country, allowing for faster shipping speed and better customer satisfaction. This allows you to fulfill orders faster and get them into your customers’ hands quicker than if you were doing it yourself.

Additionally, many third-party logistics companies have access to a wide range of delivery services and can often provide customers with same-day or next-day delivery options. This can be especially beneficial for businesses that operate in multiple geographic locations.

Reduce Overall Costs

Another advantage of switching to an outsourced service provider is that it can help businesses save money in the long run. With an in-house system, businesses must purchase and maintain the necessary equipment, hire additional staff, and pay for warehouse space – all of which adds up quickly.

However, when using a third-party logistics provider, businesses can avoid these costs and instead pay a flat monthly fee for the services they need. This allows them to reduce their overall expenses and use those savings to invest in other areas of their business. So if you are looking for ways to save costs, switching to an outsourced solution could be the right move for you.

Focus on Core Business

Finally, one of the key benefits of outsourcing fulfillment is that it allows businesses to focus more on their core business activities. With in-house fulfillment, staff must spend time and resources managing tasks such as packing orders and shipping products – time that could be spent better on activities that help the company grow and succeed.

By outsourcing fulfillment, businesses can free up their staff to focus on more important tasks such as product development, customer service, and marketing. This allows them to be more productive and efficient in their core business operations. A good example is when a business expands its product line, it can focus its time and energy on the new products while an outsourced provider takes care of fulfillment.


As your business grows, so do its fulfillment needs. While an in-house system can become overwhelmed by orders during peak seasons, an outsourced fulfillment provider can scale quickly to meet your needs. This helps ensure that your orders are fulfilled efficiently and accurately, preventing any delays or back orders.

Most of these providers have mechanisms in place to track the number of orders they receive and quickly scale up their fulfillment capabilities. This way, they can provide you with the necessary resources without any additional costs or delays. For instance, some providers can offer temporary staffing options during peak seasons to help manage fulfillment and ensure orders are completed in a timely manner.

Extends the Reach

Working with a fulfillment provider can extend the reach of your brand. By leveraging their global network of warehouses and distribution centers, you can expand your geographic reach and have access to customers in new markets. This allows you to take advantage of new opportunities while still providing fast delivery times.

A good example is when a business decides to ship internationally. Outsourcing enables you to reach more customers and extend the reach of your business without having to invest in resources or build a warehouse abroad. This could be a major benefit for businesses looking to break into new markets.

Better Communication With Clients

Finally, another advantage of outsourcing fulfillment is that it can help foster better communication with customers. With an in-house system, businesses must rely on their staff to manage all customer interactions and inquiries. However, outsourced providers have more experience dealing with customers and are better equipped to handle customer service issues quickly and efficiently.

This is especially important when it comes to managing returns and refunds. Working with a fulfillment provider can help ensure that these processes are handled properly, leading to better customer satisfaction and loyalty in the long term. For instance, if dealing with clients from multiple countries, a provider can help you provide accurate information on customs regulations and taxes.

Switching from an in-house to an outsourced fulfillment system can benefit businesses in many ways. It allows them to save costs, focus on their core business activities, and scale quickly to meet their needs as they grow. Additionally, it gives them access to new markets and enables better customer communication. All of this leads to improved business efficiency and a better overall customer experience.