
HMRC leaves up to 4m taxpayer calls unanswered each year, MPs told
Up to four million taxpayer calls go unanswered by HMRC annually, a Commons committee has heard. Experts warn poor service risks non-compliance and undermines efforts to…
Jamie Young is Senior Reporter at Business Matters, covering SME finance, employment law and Westminster policy since 2016. He has reported on every Budget and Autumn Statement since 2018, helped make sense of the 'covid era' and the bounce-back loan scheme from launch through the fraud investigations, and broke the magazine's coverage of the 2024 late-payment reforms. He joined Business Matters straight from completing his BA in Administration from Exeter University and is NCTJ-qualified. Reach him at jyoung@cbmeg.co.uk

Up to four million taxpayer calls go unanswered by HMRC annually, a Commons committee has heard. Experts warn poor service risks non-compliance and undermines efforts to…

The gold price has climbed to a record $3,614 an ounce as investors anticipate a Federal Reserve rate cut and weigh uncertainty over US trade policy,…

Welsh darts giant Nodor, owner of Winmau and Red Dragon, has acquired Autodarts, whose camera-based scoring system is used by 85,000 players worldwide, in a bid…

Citywire’s Alpha Female report shows women make up just 13% of UK fund managers — barely up from 10% a decade ago — as asset management…

Sherbet, the UK’s leading electric black taxi company, has raised up to £40m in the largest-ever investment in London’s licensed taxi trade, aiming to scale its…

Trade unions including Unison, USDAW and the TUC have urged Labour to deliver its Employment Rights Bill “in full,” warning that watering it down after Angela…

Rural landowners threaten to quit mobile mast deals after rents fall by as much as 90%, raising fears Britain’s 5G rollout could stall. Farmers accuse Labour…

Home secretary Shabana Mahmood is considering reforms to the European Convention on Human Rights as Labour seeks to blunt Reform UK’s advance, with new asylum policies…

Marks & Spencer has urged environment secretary Emma Reynolds to back farmers and rethink Labour’s proposed inheritance tax reforms, warning that Britain needs a clear legal…

UK firms are shedding jobs at the sharpest rate since 2021, with 160,000 posts lost since October’s £25bn payroll tax rise. Retail and hospitality have been…

British AI companies attracted £2.9bn in investment in 2024, putting the UK second only to the US and ahead of China. Government unveils new AI assurance…

Veuve Clicquot has opened nominations for the 2026 Bold Woman Award and Bold Future Award, celebrating female leaders and entrepreneurs who embody Madame Clicquot’s pioneering spirit.…

McDonald’s UK chief restaurant officer Zoe Hamburger has left her role after 18 months to become managing director of McDonald’s Netherlands, as the chain undergoes senior…

The National Centre for Universities and Business (NCUB) has secured a new four-year funding commitment from Research England to boost collaboration between academia and industry.

Sportingpedia’s 2025 report shows seven football squads now exceed €1bn in value, led by Real Madrid at €1.4bn. Arsenal, Man City, Liverpool, PSG, Barcelona and Chelsea…