John Cole is a seasoned expert in BPO and contact centre operations. He has worked with global brands and leading retailers, helping them scale customer support and improve service delivery. With deep experience across sectors such as eCommerce, utilities, telecom, and financial services, John has led transformative projects. One of them was establishing a contact centre in Madagascar that saved Uber €6 million annually.
In my career, I have worked with many companies from various domains. They all had different approaches to doing business. But what they had in common…