That’s Entertainment

Entertaining people can be a very enjoyable part of being in business – as sharing time, food and drink away from the office can help to build and cement working relationships. But when can you claim tax relief on the cost of entertaining someone, and what about VAT?

How to ensure your staff give a fabulous first impression

I went mystery shopping this week for a new client. They wanted to see what happened at their workplace when they weren’t there following fairly negative informal feedback from friends when they had visited. They had a strong suspicion the reception staff’s customer service was not up to scratch but didn’t know the full extent and wanted us to assess what development needs there may be from our own experience.