If you’re thinking about investing in a new website for your business, there’s more to pay for than just its design.
Read on if you don’t want to get surprised by ‘hidden’ website costs and if you want to find out how you can make sure your website remains an asset to your business for as long as possible.
Here’s a quick checklist of the elements you should factor into your website budget:
Domain name
Every website needs a domain name, e.g. “yourbusinessname.co.uk”. Owning your domain name is the first step and this is separate from your website hosting or your website itself. Your domain name needs to be directed to the place where your website files are hosted, in order to display your website under your chosen name.
Buying a domain name is quite inexpensive and there are various domain registrars to go to, but bear in mind that there is some technical work to do in managing the domain record and if you’re not comfortable with doing this, your web develop may also offer a domain management service where they will take care of everything for you.
We have had numerous queries from businesses who’s websites have disappeared because the domain name wasn’t renewed on time – obviously if your website isn’t available to view, that’s not good for business and if you have a good domain name, you don’t want to open the door for someone else to take it.
Hosting
The collection of files which make up your website need to be hosted – essentially what this means is that they are stored and configured on a server which enables them to be accessed on the web.
Hosting costs can vary enormously and there are some very low cost packages available on shared servers, depending on the type of website you have.
Typically, the more complex your website is the more your hosting will cost as large, complex sites take up more space on the hosting server and require more setting up to make sure they run well.
Reliability is important here, as you want to make sure that your website is available and doesn’t suffer too much “downtime”. External technology changes can lead to occasional periods of downtime with any hosting services due to maintenance and upgrades but what would happen in the event of an extended outage?
It’s important to have a clear means of communication in the event of any problems.
You can arrange your website hosting directly, but it usually makes sense to arrange hosting through your web developers – it will cost you a little more but will ensure that the hosting service is managed for you and any problems will be managed on your behalf.
Email accounts will often be provided as part of a web hosting package although there are other services e.g. gmail, that you can use. In our experience, managing email accounts is becoming more difficult as people send and receive more and more mails, send photos and other attachments more often, and want to manage their emails on multiple devices (PC or lap-top, phone, ipad etc).
If you aren’t particularly technical – or perhaps you’re just too busy! You may need help with setting up your email accounts, managing them so that your mailbox doesn’t run out of space and configuring your mail programme (e.g. outlook) to send and receive your mails.
A managed hosting and email service may be a worthwhile investment as everything can be taken care of for you by one supplier.
Keeping your website up to date
When you initially created your website, you probably spent a lot of time thinking about how you wanted to describe your products or services and if you used the services of a professional web developer, they will have helped you to present the information well on your web pages.
But nothing stays the same for ever and your website needs to evolve with your business – which means making sure that the information is up to date and that new products and services are added as you introduce them.
Case studies, testimonials and articles or blogs are all good ways to include fresh content on your website, so you should factor in some time to do that.
If you have a content management system for your website, you may be happy to make changes yourself – if you don’t, or are short of time, you might need to use the services of your web developer or a marketing agency to write your web copy and make the changes for you.
Technical maintenance
Like many other business assets, websites have a limited life span. Internet technologies are changing at a rapid pace – just think about how you view websites now compared to just 2 or 3 years ago. Whereas in the past people typically viewed websites on a desk top or lap top PC, now they can use a range of devices including mobile phones – how good does your website look on a mobile device?
There are other external changes such as browser changes (Internet Explorer, Firefox and Chrome for example) and upgrades to the technologies used in building your website, all of which could affect the way the site displays or functions. Fashions change too and this applies to websites – what looked cool and contemporary a few years ago may look dated now and could give the wriong impression of your business. So some technical updating may be needed from time to time and you should budget for a possible rebuild every 3 or 4 years or so.
Marketing your website
Having a website built, hosted and maintained may not be the end of the story as, depending on how competitive your market is, you will probably need to think about marketing it so that you can attract visitors to and enquiries from your website.
There are several strategies you could employ, including Search Engine Optimisation, Pay-per-click, Email Marketing and Social Media marketing – there isn’t space to cover that in this article but suffice to say, it’s something you should take advice on, and factor into your budget.
How to sum this all up? Well it is quite possible to run a website very cheaply – but to maintain it as a valuable business asset will involve ongoing costs and the ability to react to external pressures.
It all comes down to return on investment and the potential gains to your businesses from managing and promoting your website effectively. A good web marketing agency should be able to help you to assess what’s needed for your business based on your market and your business goals so that you can set a realistic budget and increase your business.
