Getting to know you: Paul Bates

We spent some time with Paul Bates, who has been in the pest control industry for over 30 years. His pest control career started, following a period as a civil servant, when he joined Rentokill, then in 1996 he joined Cleankill, a small operation started the previous year by two of his Rentokill ex colleagues. Now 15 years on Cleankill employs 22 staff and has a turnover of over £1.5million, so how has he done it?